OBAVIJEST O NAČINU PODNOŠENJA PISANOGA PRIGOVORA POTROŠAČA

Turistička agencija Redono, Dioklecijanova 3, HR-21000 Split, ID: Hr – AB – 21 – 060277905

Sjedište/Head office: Redono d.o.o, Nepotova 4, HR-21000 Split, OIB: 84094881554Voditelj poslova/Head manager: Josip Sedlar, Registarski sud/Registered court: Trgovački sud u Splitu, MBS: 060277905, e-mail: desk@splitwalkingtour.com; tel.: +385998215358

Radno vrijeme/Working hours: 01.04  – 31.10 : 08.00 – 21.00  (Svaki dan/Every day),

01.11. –  31.03: 09.00 – 16.00 (Radnim danom/Weekdays)


OBAVIJEST O NAČINU PODNOŠENJA PISANOGA PRIGOVORA POTROŠAČA

Sukladno čl.6, točka 3. Zakona o pružanju usluga u turizmu (NN 130/17) omogućuje se korisniku turističkih usluga podnošenje pisanog prigovora u poslovnim prostorijama (Adresa: Dioklecijanova 3, 21 000 Split), putem pošte ili elektronske pošte:

NOTICE ON FILING WRITTEN CONSUMER COMPLAINTS

In accordance with Article 6  paragraph 3 of the Act on the Provision of Tourism Services (NN 130/17) we would like to inform our customers that a complaint on the quality of our services may be submitted in writing to the company office (Address: Dioklecijanova 3, 21 000, Split), via postal address, fax or by e-mail:

Adresa/Address:

Redono d.o.o.

Nepotova 4, 21 000 Split

Hrvatska;

ili/or e-mail: desk@splitwalkingtour.com;

ili/or phone: +385 99 821 5383


Odgovor na Vaš prigovor dati ćemo u pisanom obliku najkasnije 15 dana od dana primitka Vašeg prigovora. Molimo Vas da u Vašem prigovoru obavezno navedete Vaše ime i prezime te adresu ili e-mail za dostavu odgovora.


The response to your written complaint will be provided in writing within 15 days as of the receipt of the complaint. When filing a complaint, please provide the following information about the consumer: name, surname, and address or e-mail for response delivery.